A UK HEADQUARTERED ELECTRONIC WHOLESALER
1.Describe the challenges the client faced before coming into contact with Itim?
The client is a UK headquartered electronic components wholesaler (B2B), the world’s 2nd or 3rd largest company in this field. They have suppliers in all parts of the world and in addition they have sales and distribution offices across Europe and Asia and also some operations in the US and South America. Their OD/L&D director got in touch with us and said that they had a need for people to get the ‘basics’ of culture as there were some issues starting to bubble up that she believed had a cultural undertone to them. Someone in the company had a done a course with itim in a previous role/company about a decade ago and still had the pocket guide – hence the connection.
2. Briefly describe what solutions were presented and taken up.
We agreed on the design we’ve run 14 half-day workshops in the UK, 2 in Germany and with 5 itim-ers we ran 4 parallel half-day workshops to their global finance team at their annual conference in July.
3. What benefits did the client find?
There is a common language with which to discuss these issues and many felt that they had a better grasp of where there problems were stemming from. The biggest benefit is that there are less accusations of ‘difficult personalities’ and an increased sensitivity (there is still a long way to go) to exploring where problems might be coming from.
4. What is happening next?
We are now in phase 2 and are looking at doing more in-depth work with intact teams on actual issues in the moment (implementation, communication etc). and discussing the implementation of the itim e-learning solution.